Immigration Services

TERMS & CONDITIONS

IMMIGRATION PROCEDURES | INTERMEDIATION AGREEMENT FOR THE PROCUREMENT OF IMMIGRATION SERVICES – GENERAL TERMS AND CONDITIONS

1. Identification of the Parties

This Agreement is entered into between:

Accommodation Spain, S.L. (Enforex), with registered office at C/ Gustavo Fernández Balbuena 11, Madrid, Spain, Tax Identification Number (CIF): B63556039 (hereinafter, "Enforex"), acting exclusively as a commercial coordinator for the procurement of specialized immigration services;

and

The individual whose personal details have been provided in the online registration and contracting form (hereinafter, the "Client").

The services covered by this Agreement will be provided by an independent specialist immigration service provider (hereinafter, the "Service Provider").

2. Purpose and Scope of the Contracted Service

The purpose of this Agreement is to regulate Enforex's role as an intermediary in facilitating the Client's access to immigration advisory and application management services provided by an independent external Service Provider.

The fees DO NOT include:

  • Official government or administrative fees.
  • Certified translations and apostilles.
  • Notarial fees.
  • Third-party reports.
  • Travel or in-person attendance costs.
  • Court or judicial proceedings.
  • Obtaining documents from the Client's country of origin.
  • Photographs or graphic materials.
  • Municipal registration (empadronamiento) and local administrative procedures.
  • Social Security and Tax Agency procedures.
  • Official examinations.
  • Courier, mailing, and logistics services.
  • Additional services not expressly included.
  • Fines or penalties.
  • External costs dependent on third parties.

3. Client Obligations

The Client must:

  • Provide accurate, complete, and authentic documentation.
  • Notify any changes that may affect the immigration application or process.
  • Cooperate diligently throughout the procedure.
  • Respond to requests for information or documentation within the required deadlines.

4. Service Provider Obligations

The Service Provider will act with the highest level of professional diligence and will maintain the confidentiality of all information received in connection with the provision of the service.

5. Nature of the Intermediation

Enforex acts solely as a commercial coordinator to facilitate the Client's access to specialized immigration services provided by an independent external Service Provider.

Enforex does not provide legal services or representation before government authorities, does not operate as a law firm, administrative agency, or legal consultancy, and does not assume technical responsibility for any immigration application or case.

The actual provision of the contracted services, including all advisory and application management activities, is the sole responsibility of the Service Provider, who acts independently and in accordance with applicable laws and regulations.

6. Appointment Management

Unless expressly stated otherwise in the contracted service, a maximum of two (2) appointment-booking attempts or appointment management actions will be carried out per application or case.

Additional appointment changes or missed appointments attributable to the Client may result in additional charges.

7. Limitation of Liability

Enforex acts solely as an intermediary and does not guarantee a successful outcome, as all decisions are made exclusively by the relevant authorities.

Enforex is responsible only for the obligations expressly assumed under this Agreement and accepts no liability for decisions made by government authorities or for actions taken by third parties outside its reasonable control, except in cases of fraud, willful misconduct, or negligence directly attributable to Enforex.

Official fees and any other external costs are non-refundable under all circumstances.

8. Fees and Payment

Payment must be made in full at the beginning of the process through the designated payment platform.

9. Duration and Termination

This Agreement will terminate upon the issuance of a final administrative decision or upon completion of the contracted service, whichever occurs first.

10. Data Protection

Personal data will be processed in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish data protection legislation.

To the extent necessary for the provision of the service, the Client authorizes Enforex to share personal data and supporting documentation with the Service Provider and with any relevant public authorities, government agencies, consulates, embassies, or official bodies involved in the application process.

11. Governing Law and Jurisdiction

This Agreement is governed by the laws of Spain.

Any dispute arising from the interpretation, validity, or performance of this Agreement will be submitted to the Courts of Madrid, Spain. The parties expressly waive any other jurisdiction that may otherwise apply.

12. Acceptance and Validity of the Agreement

Acceptance of this Agreement through the online contracting process constitutes an electronic signature and has full legal effect under applicable Spanish law.